Refund policy
Effective Date: 31 May 2026
Thank you for shopping with My Royal Pop Straps.
This Returns & Refund Policy explains how returns, refunds, and order issues are handled for purchases made through www.myroyalpopstraps.com.
By placing an order, you agree to this policy.
1. Return Period
Customers may request a return within 14 calendar days after receiving their order, unless an exception applies under applicable consumer laws.
To begin a return request, contact:
Email: contact@myroyalpopstraps.com
Please include:
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order number;
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item(s) being returned;
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reason for return (optional);
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photographs if the item arrived damaged or incorrect.
2. Return Eligibility
Returned products must:
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be unused;
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not show signs of wear, alteration, or damage caused after delivery;
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include original packaging where reasonably possible;
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include all accessories originally supplied.
Returns that do not meet these conditions may be refused or partially refunded where permitted by law.
3. Non-Returnable Items
The following items may not be eligible for return where permitted by applicable law:
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customised or personalised products;
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products damaged after delivery through misuse;
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products returned outside the return period;
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items not in resalable condition.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact:
within 7 days of delivery.
Please provide:
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your order number;
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description of the issue;
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photographs showing the condition of the item.
Where appropriate, a replacement, refund, or other resolution may be offered.
5. Return Shipping
Unless required by applicable law:
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customers are responsible for return shipping costs;
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original shipping charges are not refundable.
Customers are encouraged to use tracked shipping for returns.
My Royal Pop Straps is not responsible for returned parcels lost in transit.
6. Refund Processing
After the returned item is received and inspected:
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approved refunds will be issued to the original payment method;
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refunds are typically processed within 5–10 business days;
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processing times may vary depending on the payment provider.
You will receive confirmation once the refund has been initiated.
7. Order Cancellation
Orders may be cancelled before shipment by contacting:
If an order has already shipped, the standard return process applies.
8. Chargebacks and Payment Disputes
If you experience an issue with your order, please contact customer support first so we can try to resolve it before initiating a payment dispute.
9. Contact
Customer Support
My Royal Pop Straps
Website: www.myroyalpopstraps.com
Email: contact@myroyalpopstraps.com